Privacy Policy

At Lucky Red Casino we handle your personal information with care. This page explains what we collect, how it is used and the choices you have. When the policy changes we update its revision date, and the next time you sign in we show you the new version and ask you to agree to it.

Legal basis

We process personal data on the basis of legitimate interest: preventing fraud, personalising our service, contacting you about security, support and your account, and sending marketing only to customers who opted in.

Data we hold

When you register you give us your name, address, e-mail address, phone number and details such as your age, gender and hometown. Our servers also note your IP address, browser, operating system and visit times. We keep this data on secure servers until your account closes. You may decline to share some details, although certain features will then be unavailable.

Payments and identity checks

Deposits, withdrawals, refunds and chargebacks run through outside payment processors, and each one has a privacy policy of its own. To prevent fraud and money laundering we check identity, which can mean copies of cards, photo ID, utility bills or bank statements. These files sit on a secure internal server that only a small group of authorised staff can open. You upload verification documents through a secure portal of our certified verification partner, never by e-mail.

How we use your data

Your data lets us open and manage your account, e-mail you about account activity, handle payments and refunds, block fraud and theft, settle disputes, fix technical problems and answer support requests. Newsletters, coupons and targeted offers reach you only with your consent.

Sharing

We pass on information when the law requires it or when it is needed to protect people, property or our rules, fraud checks included. Service providers that handle payments, analytics, e-mail, hosting, support or marketing for us may receive data as well, and we work only with providers that follow the General Data Protection Regulation. Your winnings and cash-outs stay confidential.

Security and young people

Administrative, technical and physical safeguards protect your data, and SSL connections secure your transactions. No safeguard is perfect, though, and data sent online can still be intercepted. We never knowingly collect data from or market to children.

Your rights

You can ask for a copy of your data at any time, and we answer within one month, or tell you within that month if a complex request needs longer. Our support team updates your account details, and on request we deactivate or delete your account, keeping only what is needed against fraud or for legal reasons. Every e-mail carries an unsubscribe link. Should a data breach occur, we assess it and inform the relevant authority and the people affected as required.